Vietnamese Speaking Loan Processor

What you'll be doing

• Assisting Mortgage Brokers in the preparation and submission of loan applications
• Liaising with lenders, clients and other stakeholders to gather required documentation
• Providing exceptional customer service to our clients throughout the mortgage process
• Supporting the Mortgage Brokers in generating leads and building relationships with referral partners
• Make phone calls to potential clients to introduce services
• Continuously learning about the latest mortgage products and industry regulations

• 6 months' experience in a customer service or administrative role, preferably within the finance or mortgage industry
• Strong communication and interpersonal skills, with the ability to build rapport with clients in both Vietnamese and English
• Excellent organisational skills and attention to detail
• Proficient in using mortgage application and CRM software
• A genuine interest in the mortgage and finance industry
• A team player with a positive and proactive attitude

We are a leading mortgage broking firm, dedicated to helping our clients achieve their financial goals. With over 17 years of experience in the industry, we pride ourselves on our personalised approach, exceptional customer service, and a commitment to staying at the forefront of the ever-evolving mortgage landscape.