Patient Account Representative II, Patient Financial Services

Overview

NMC is currently recruiting a Patient Account Representative II. The position is full-time (80 hours bi-weekly), generally Monday-Friday, 8:00 am - 4:30 pm. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being.

We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Completes all tasks needed to provide the timely billing and collection of billing for professional services.

Education: High school graduate or equivalent required.

Experience: One year of medical billing experience preferred. Data entry experience required. Office experience required.

Other

Skills:

Must have excellent communication and interpersonal skills. Able to handle multiple tasks simultaneously with good organization. Familiarity with medical terminology and diagnostic coding helpful.

Reports To: Patient Financial Services or Physician Account Services Supervisor/Manager
Supervises: N/A
Other Contacts: Physicians and their staff, patients, family members, third party payors and hospital personnel.

Machinery or Equipment Used: Computer and printer, copier, fax machine, telephone, calculator.

Physical Demands: Frequent sitting, some standing, bending and walking, occasional lifting.

Working Conditions: Medical office environment, exposure to infectious diseases, moderate stress, must be able to handle multiple calls and inquiries, subject to many interruptions.

Required Protective Equipment: None

• Exercises tact and diplomacy and works to maintain a professional, efficient and courteous response to all inquiries.
• Attends all department meetings and is prepared to report current issues in those meetings. Communicates effectively and efficiently in team meetings.
• Actively seeks to improve knowledge and experience in healthcare billing and reform.
• Meets productivity and performance standards as set by the Department Manager.
• Follows all policies and procedures of the department and takes an active role in process improvement within the department.
• Works effectively with insurance carriers as assigned in the timely resolution of billing accounts.
• Is responsible for understanding A/R trends within assigned accounts and proactively identifying issues and resolutions.
• Reviews assigned A/R balances by category and age, paying particular attention to 90 days and older balances.

• Entry level

• Full-time

• Health Care Provider
• Industries:
  Hospitals and Health Care

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