Medical Assistant in Urgent Care

Medical Assistant in Urgent Care, Full‑Time

Location: Northwestern Medical Center, St Albans, VT

Hiring Range: $18.00 USD – $25.59 USD

Job Summary

The Medical Assistant assists the Physician or Provider with daily operations of the clinic. Provides direct patient care, rooming patients, updating the electronic health record, performing necessary ordered procedures and visit preparation. Assists in clinic throughput, order management, and patient follow‑up.

Pre‑requisites

• Education: High school diploma or equivalent required; MA certification or LNA preferred.
• Experience: Prior patient care experience preferred.
• Other: Excellent computer, interpersonal and organizational skills; ability to problem‑solve and suggest work‑process improvements; high level of accuracy; previous experience with electronic medical records preferred; willingness to cross‑train to the Patient Access Representative role and perform clerical duties as needed; ability to assist in other departments within Physician Services.

Relationships

• Reports To: Director
• Other Contacts: Director and Manager of Clinical Operations, physician office staff, hospital employees, volunteers, patients, families, and other health‑care providers.

Scope

• Machinery or Equipment Used: Computer, basic office equipment, basic patient monitoring equipment, patient transport devices and aides.

Physical Demands

Use proper body mechanics when assisting a patient; lift up to 30 lbs.; frequent walking and standing.

Working Conditions

Medical office setting with exam rooms, exposure to infectious diseases, and contact with patients under a wide variety of circumstances.

Required Protective Equipment

PPE as dictated by patient condition and situation.

Essential Functions

• Performs chart management.
• Organizes patient flow and confirms schedules.
• Collects appropriate data.
• Sends and receives patient information.
• Communicates with patients, team members, and management in an accurate and timely manner evidenced by:
  • Talks with and listens to patients and team members.
  • Reports pertinent, concise information.
  • Completes timely clinical documentation/order entry.
  • Protects confidentiality of patient and colleague information.
• Manages self and resources effectively.
• Acknowledges limits of experience and capability.
• Identifies learning needs and seeks resources.
• Utilizes equipment and supplies appropriately.
• Maintains a clean, orderly environment of care.
• Ensures traffic control in “sensitive areas.”
• Seeks out and accepts feedback.
• Requests assistance appropriately.
• Applies critical thinking skills and considers alternatives.
• Organizes multitask workload.
• Prioritizes tasks/work.
• Collects/integrates data from multiple sources.
• Incorporates appropriate skills in all interactions and delivery of care, including:
  • Performs and documents pre‑visit planning or appropriate pre‑visit interviews/process/evaluations.
  • Ensures accurate and timely information is obtained from the patient and delivered to the health‑care provider.
  • Performs duties required to ensure compliance with ACO, PCMH or other regulatory or certification requirements.
  • Manages equipment use and maintenance.
  • Selects point‑of‑care testing.
  • Assists patients with ambulation.
  • Provides information from provider to patient.
  • Demonstrates clinic‑specific skills requisite for the unit/patient population served.
  • Sees clinic‑specific competencies.
  • Performs administrative and certain clerical duties under the direction of a physician and/or advanced practice provider.
  • Collects appropriate and accurate information from the patient, provider and insurance agencies to register a patient for a procedure or test with minimal errors.
  • Uses computer systems accurately to complete registration and order review or retrieval.
  • Recognizes the information needs specific to insurance providers/billing software, etc., to resolve and prevent issues.
  • Requests and explains information in a manner that the patient can understand.
  • Efficiently and accurately performs clinical duties to ensure quality service in support of NMC’s mission of providing exceptional care to the community:
    • Prepares treatment rooms for patient examinations.
    • Ensures patient rooms and instruments are cleaned before every patient visit to maintain infection control standards.
    • Obtains patient vital signs, including temperature, blood pressure, weight and reports findings to physician or advanced practice provider.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care