Patient Access Representative - Registration, Per-Diem, shifts

Patient Access Representative – Registration, Per‑Diem, variable shifts

Job Category: Administrative Support

Requisition Number: PATIE
001057

• Posted:
  March 14, 2025
• Part‑Time
• On‑site

Showing 1 location

St. Albans, VT 05478, USA

• Pay or shift range: $17.50 to $24.88 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

NMC is currently recruiting a Per‑Diem, Patient Access Representative, for various shifts. The position is per‑Diem, variable hours to include days 7 am – 3 pm, evenings 3 pm – 11 pm and nights 11 pm – 7 am including weekends as needed. Northwestern Medical Center’s mission is to provide exceptional health care to our community.

Hiring Range: $17.50 – $24.88 USD

Patient Access Representative – Registration

Job Summary: Facilitates the flow of patients and patient information by providing clerical support and data retrieval and dissemination to patients, providers and other health care professionals within the continuum of care. This is achieved through effective oral and written communication, precise data entry, and critical thinking to support stakeholders throughout the process.

Pre‑requisites:

Education: High school diploma or equivalent required. Associate’s degree preferred.

Experience: Three years experience in a medical office preferred. Knowledge of medical terminology, typing skills required. Must be detail oriented and able to handle multiple tasks.

Other

Skills:

Must be able to understand written and oral instructions pertaining to scheduling and physician requests and demonstrate critical decision making to manage these requests. Ability to deal with people at all times in a pleasant and tactful manner. Must have excellent computer skills.

Relationships:

Reports To: Patient Access Manager

Other Contacts: Patients, families, visitors, providers and their staff, business partners and hospital employees

Scope:

Machinery or Equipment Used: Basic office equipment and switchboard

• Acquire any patient specific paperwork and/or test results, including the written order prior to patient’s appointment or bed assignment.
• Capture required necessary patient information and signatures from parent/guardian for minors.
• Correctly obtain insurance information, complete Medicare questionnaire if applicable.
• Explains to the patient the content of certain registration and insurance forms that require signatures.
• Queries specific insurance companies to verify insurance benefits and/or requirements.
• Identifies which patients owe a co‑pay or balance, requests and collects the co‑pay/balance in a polite and private manner.
• Utilizes problem solving and decision making skills to respond appropriately to phone calls from patients, families, physicians, payors, lawyers, and/or other healthcare professionals.
• Coordinates issues/problems effectively with physician’s office, physician or other hospital department management as needed for problem resolution.
• Utilizes department specific knowledge to ask appropriate follow‑up questions when information is unclear or vague.
• Coordinates and documents daily patient reminder calls for upcoming appointments and procedures. Identifies and reiterates to patient necessary preparation for upcoming appointment, if applicable.
• Schedules patients for surgical procedures. Assembles charts and acquires any required documentation, if applicable.
• Cross‑trained to cover switchboard duties, if applicable.
• Actively and independently assesses the waiting room for patient flow, requesting additional resources as needed. Reports issues to supervisor or shift supervisor as needed.
• Keeps waiting area clean and free of debris.
• Manages self and resources effectively.
• Acknowledges limits of experience and capability.
• Identifies learning needs and seeks resources.
• Utilizes equipment, systems and supplies appropriately.
• Maintains clean, orderly environment of care.
• Attends at least 50% of monthly staff meetings.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.