Switchboard Operator, Varied shifts to Nights

Join to apply for the Switchboard Operator, Varied shifts to include Days and Nights role at Northwestern Medical Center

2 days ago Be among the first 25 applicants

Join to apply for the Switchboard Operator, Varied shifts to include Days and Nights role at Northwestern Medical Center

Get AI-powered advice on this job and more exclusive features.

NMC is currently recruiting a Switchboard Operator for every Sunday/Monday night 11p-7a as well as every other Thursday/Friday day shift (7a-3p). The position is Part-time (48 hours bi-weekly). Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern.

We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range

$17.00 to $24.17 USD

SWITCHBOARD OPERATOR



Job Summary

The Switchboard Operator I is responsible for answering incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines. The Operator will assess the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication.

The Operator will monitor and prioritize the internal hospital emergency phone line, radio, and all alarms. The Operator will effectively and tactfully carry out emergency response protocols. Operator will overhead page as required. The Operator will assist with compilation of on call schedules. The Operator may be expected to assist with other clerical and patient access tasks including but not limited to receiving and routing of incoming faxes, scanning documents, and registration/insurance information entry and verification.

Pre-requisites

Education: High school diploma or equivalent required.

Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required.

Other Skills: Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, be able to remain calm under pressure and have strong communication skills to communicate with people in a professional and tactful manner.

Relationships

Reports To: Patient Access Supervisor

Supervises: N/A

Other Contacts: All hospital staff, patients, providers and their office staff, EMS personnel, patients, family, public

Scope

Machinery or Equipment Used: Multi-line phone system, emergency radio, electronic paging system, basic office equipment, computer

Physical Demands: Manual dexterity, Mostly sedentary work

Working Conditions: Handles emergency and/or crisis situations, subject to many interruptions. Occasional pressure due to multiple incoming calls. The majority of the time the switchboard is staffed with one employee.

Required Protective Equipment: As the situation dictates

Essential Functions

• Communication Functions
• Answers incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines.
• Assesses the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication.
• Communicates with patients, team members, the public, and management in an accurate and timely manner evidenced by, talking with and listens to patients/team members, reporting pertinent and concise information, and protecting confidentiality of patient/colleagues.
• Applies critical thinking skills and considers alternatives by organizing multitask workload and high priority calls and alerts, prioritizing tasks/work, seeking…