Receptionist, Healthcare

Job Details:

Job Location:

St Albans Health Center - Saint Albans, VT, Position Type:
Full Time, Salary Range: $17.00 - $27.00

Hourly, Job Shift: Day, JOB TITLE

Receptionist

REPORTS TO

Office Manager

SUPERVISION EXERCISED

N/A

FLSA

Non-Exempt

SALARY RANGE

$17.00 - $27.00

JOB SUMMARY

The receptionist performs clerical duties to support providers and other healthcare workers in the delivery of services to the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interacts with patients and members of the care team to provide a range of patient care services. Specific duties and responsibilities include:

Greets patients and visitors.

Performs patient registration (check in/check out).

Fields and evaluates telephone calls and in-person encounters and directs callers and visitors to the appropriate personnel.

Secures necessary information and documentation from patients to process visit.

Reviews and updates patient data, medical records, and registration forms with patient

Assists patients with filling out paperwork as needed.

Obtains referral authorizations as needed.

Coordinates referrals for specialists and external disease management organizations.

Schedules patient appointments according to established office procedures.

Advises patient with routine non-medical instructions in preparation for appointment as per established protocols.

Performs end-of-day encounter reconciliation to ensure billing requirements are completed.

Answers non-medical questions within practice guidelines.

Requests payment at time of service.

Maintains petty cash and reconciliation .

May be required to travel to other NOTCH sites on an as needed basis.

Participates in Quality Improvement projects under the direction of the Office Manager. Participation may include participating in a new process or change, providing feedback to the tests of change, and providing suggestions for the next tests of change.

Participates in training sessions, monthly and daily staff meetings.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong communication and interpersonal skills.

Ability to juggle multiple tasks and prioritize work with good organization.

Skill in exercising initiative, judgment, discretion, and decision-making to achieve NOTCH objectives.

Computer skills.

Ability to function within a team environment to achieve stated objectives.

EDUCATION

High School Diploma or GED

EXPERIENCE

One year in a medical or business office preferred.

CERTIFICATE/LICENSE

N/A

PHYSICAL EMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust and focus.

The noise level in the work environment is usually moderate.

MACHINERY AND EQUIPMENT USED

Personal computer and printer, copier, typewriter, credit card machine, calculator, telephone, automobile, and facsimile machine

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All applicants made a conditional offer of employment must cooperate fully with background investigations.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or…