Patient Access Representative Generalist

Job Category
:
Administrative Support

Requisition Number
: PATIE
001569

• Posted :
  October 8, 2026
• Full-Time
• Hybrid

Showing 1 location

St. Albans, VT 05478, USA

• Pay or shift range: $16.63 USD to $22.56 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

NMC is currently recruiting a Patient Access Generalist. The position is full-time (80 hours bi-weekly), varied shifts to include weekends as needed. Position will float to various positions within the department. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern.

We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range: $19.21 - $29.88

The posted hiring range represents the anticipated pay range for this position. Individual compensation is determined based on a variety of factors, including relevant experience and internal equity. Placement within the range will be based on the candidate's qualifications and alignment with the requirements of the role.

Patient Access Representative - Generalist

JOB SUMMARY:

The Patient Access Representative Generalist provides comprehensive patient access, communication, and financial clearance support across multiple functional areas including Patient Access Registration, Switchboard Operations, Pre‑Encounter Services, and Prior Authorization. This position is designed to be fully cross‑trained and highly adaptable, floating between assigned areas to meet operational needs, ensure continuity of service, and support patient flow throughout the organization.

This role facilitates accurate and timely patient registration, scheduling, insurance verification, financial counseling support, prior authorization activities, and hospital communications by utilizing strong critical thinking, customer service, and problem‑solving skills. The Float/Generalist serves as a key resource to maintain service levels during fluctuations in volume, staffing gaps, or special coverage needs, while maintaining compliance with regulatory, payer, and organizational requirements.

High school diploma or equivalent required. Associates degree preferred.

Three years’ experience in a medical office preferred. Knowledge of medical terminology and typing skills required. Must be detail oriented and able to handle multiple tasks.

The ideal candidate demonstrates flexibility, accountability, and a broad understanding of patient access operations, delivers consistently excellent customer service, and supports patients, providers, and staff across the continuum of care through effective communication, attention to detail, and efficient use of systems and resources.

N/A

Patient Access Supervisor

Patients, families, visitors, providers and their staff, business partners and hospital employees

Computer, basic office equipment, emergency radio, electronic paging system, multi-line phone systemand switchboard

Manual dexterity and mobility including lifting, standing or sitting for long periods of time and occasional transport of patient in wheelchair

Fast-paced…