IT Technician
Job in
St. Albans, Saint Albans, Franklin County, Vermont, 05478, USA
Listed on 2026-11-04
Listing for:
Sybex Support Services Inc.
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
JOB DESCRIPTION Must Have:
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows
10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.
Responsibilities:- - Provide desktop support to end-users, including troubleshooting hardware and software issues
- - Install, configure, and maintain computer systems and peripherals
- - Set up and troubleshoot network connectivity for desktops and laptops
- - Manage user accounts and permissions in Active Directory
- - Assist with software installations and upgrades
- - Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
- - Collaborate with team members to resolve complex technical issues
- - Document technical procedures and solutions for future reference
- - Proven experience as a Desktop Support Technician or similar role
- - Strong knowledge of network administration, technical support, and IT support principles
- - Proficiency in operating systems such as Windows, Linux, and Mac OS
- - Familiarity with office productivity software (e.g., Microsoft Office)
- - Experience with SCCM, Remedy, or Service Now ticketing systems is a plus
- - Knowledge of VPN technologies and remote access tools
- - Excellent problem-solving skills and attention to detail
- - Strong communication and interpersonal skills
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