Ben & Jerry's Ice Cream Engineering Supervisor

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream.

And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Lead and develop a high-performing maintenance team to ensure equipment reliability, regulatory compliance, and continuous improvement in a 24/7 food manufacturing environment. Champion continuous improvement methodologies to drive operational excellence and support Ben & Jerry’s social, product, and economic missions. A key focus of this role is achieving high OTIF (On Time In Full) performance for Preventive Maintenance tasks, ensuring maintenance activities are completed as scheduled to maximize machine efficiency, reliability, and production readiness.

• Team Leadership & Development Supervise Mechanical & Electrical Technicians, Stockroom Attendants, and Maintenance Planners. Develop shift structures, vacation schedules, succession plans, and training programs. Conduct recruiting, interviewing, onboarding, and skill gap analysis (Skill Matrix). Spend 75% of time on the shop floor (6/2 rule) to coach and guide technicians.
• Maintenance Operations Plan and execute preventive, predictive, and corrective maintenance using CMMS. Ensure completion of PMs, F-tags, and AM tasks with quality and timeliness. Validate Autonomous Maintenance standards and partner with FLMs for compliance. Lead root cause analysis and execute EWOs for breakdowns >4 hours. Maintain 5S standards in maintenance areas and storerooms.
• Continuous Improvement & Projects Champion continuous improvement initiatives across maintenance operations. Identify and implement cost‑saving strategies and low‑cost maintenance solutions. Collaborate with Engineering on innovation projects, line modifications, and new installations. Document Maintenance Improvements and communicate with Engineering. Lead projects including rebuilds, upgrades, and new equipment installations.
• Compliance & Safety Ensure adherence to OSHA, HACCP, FDA, PSM, and other regulatory standards. Train new hires on certified safety procedures and SHE policies. Investigate incidents and implement CAPAs. Ensure MOC compliance for equipment changes impacting food safety.
• Systems & Budget Management Track labor costs, overtime, and absences via Kronos. Maintain accurate maintenance records and logs. Cross‑Functional Collaboration Align with Production, Quality, and Engineering teams to optimize downtime usage. Coordinate maintenance activities during product trials, commissioning, and seasonal shifts. Support site security and vendor management.

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or equivalent experience).
• 3–5 years of industrial maintenance experience, preferably in food manufacturing.
• Proven supervisory experience in a unionized environment.
• Strong communication, leadership, and organizational skills.
• Proficiency in CMMS, Microsoft…