SR QA Manager

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POSITION TITLE: Sr. Quality Assurance Manager

REPORTING TO: Sr. Quality Assurance Director

LOCATION: St. Albans, VT

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Sr. Quality Assurance Manager will lead implementation of best in class laboratory, quality management systems (QMS) and Global Food Safety Initiative (GFSI) food safety standard requirements at Barry Callebaut’s St. Albans manufacturing site. He/she will drive compliance to quality programs, local/regional/global strategic initiatives and ensure industry standards for food safety systems are implemented and effective.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide strong and visible quality leadership within the facility and on the factory floor.
• Leverages the quality staff and all plant cross-functional staff to achieve the expectations of the factory’s quality system.
• Connect/influence local plant management and plant workforce to drive a best in class Quality/Food Safety culture and provide technical FSQA support to operations.
• Oversee the implementation and sustainability of quality management systems and food safety systems at the facility.
• Plan, manage, organize and control activities related to Quality Assurance and support the quality team with problem resolutions; provide plant quality leadership regarding any food safety incident.
• Responsible for analytical and microbiology lab personnel management and work.
• Investigate product incidents and customer/consumer complaints at the plant level to ensure timely, accurate root-cause analyses (RCA) and effective CAPA implementations; manage dispositions of products and provide clear responses to customers or sales; empower staff and collaborate with departments to quickly understand issues.
• Maintain a strong internal audit program and proactively identify and close gaps in compliance with company policies, GFSI, and regulatory requirements; ensure actions cover changeover/flush, hold/release, traceability, EMP, external warehouse requirements, etc.
• Prepare and lead the plant for visits from external regulatory agencies, GFSI and key customers; guide the plant through external audits to meet expectations of customers, certification bodies (Kosher, Halal, organic, etc) and independent auditors; verify the effectiveness of corrective actions identified in audits.
• Manage the sensory evaluation system (training and application).
• Responsible for managing Quality Systems of the St. Albans manufacturing facility.
• Collaborate with Production, Upstream and Downstream teams to investigate non-conforming products and support testing to ensure proper training and that CCP/oPRP/PC checks are performed appropriately.
• Work with R&D, production and sales to identify quality/food safety requirements for new and transferred products.
• Ensure new equipment commissioning and plant expansion projects consider EMP, sanitary design/sanitation, changeover and other FSQA aspects.
• Monitor, review and report on data to present KPI performance to interested parties.

The Sr. Quality Assurance Manager will have a solid knowledge of food safety systems to include HACCP, QMS/GFSI requirements, a technical knowledge of food safety regulatory requirements, laboratory testing and product release. The Sr. QA Manager must be able to work independently, work well under pressure, be proactive,…