Experienced Service Technician

About the Role

Adamec Harley-Davidson is looking for experienced Service Technicians who possess a positive attitude, pay extreme attention to detail, and have a passion for the Harley-Davidson brand. The role is the Experienced Service Technician at Adamec Harley-Davidson of Jacksonville
.

• Demonstrate the Values, and Guiding Principles of our dealership;
• Demonstrate professionalism to both our internal and external customers;
• Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations;
• Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times.

• Perform service, repair and customization work in accordance to H-D factory guidelines and specifications;
• Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed;
• Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction;
• Maintain a schedule to request parts for work orders prior to work commencing;
• Maintain accuracy of all service records, and follow work through to completion;
• Maintain knowledge, qualifications, and certifications through H-D training programs, as needed;
• Ensure compliance with federal, state, and local laws and regulations;
• Maintain a clean work area, and participate in maintaining overall shop cleanliness;
• Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service;
• Support promotional campaigns in conjunction with the other departments;
• Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction;
• Continually strive to improve productivity levels for repair and maintenance;
• Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs.

• Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs.;
• Frequently operate hand-held, or other machinery and equipment;
• Occasionally work more than 8-hours per day, and on the weekends;
• Occasionally move or transport objects that weigh > 50 lbs.

• Constantly exposed to loud noises, fumes, and other toxic chemicals;
• Constantly work near moving mechanical parts.

• High school diploma, or equivalent;
• Completion of an authorized training program such as MMI Service School, or equivalent work experience;
• Possess & maintain both basic and specialized tools to service H-D vehicles;
• Maintain a valid driver license with motorcycle endorsement, and clean driving record.