Tag & Title Administrator II

Primary Job Role

• Manage Tag & Title incoming tickets in Fresh service and track tickets with detail notes and follow-ups ensuring timely completion.
• Coordinate, collect, and finalize customer paperwork with Docu Sign ensuring completeness and compliance with state, federal regulations and Ring Power policies.
• Provide excellent customer service to Ring Power's internal and external customers, exceeding expectations when possible.
• Complete customer packets with all necessary documents, pulling titles or MSO's, scanning and saving files.
• Promptly identify, troubleshoot, communicate, and resolve issues, escalating when necessary.
• Efficiently expedite projects, manage competing priorities, and thrive in a fast‑paced environment.
• Participate in cross‑functional training.
• Perform other duties as assigned.

• Communication – Uses active listening skills, conveys information with appropriate medium, verifies effective communication, and keeps stakeholders informed.
• Interpersonal Skills – Anticipates, notices, and understands concerns of others, involves them in decisions, maintains positive relationships, and escalates critically when needed.
• Information Gathering – Checks all appropriate sources, obtains high‑quality information, verifies accuracy, and documents sources.
• Planning & Organizing – Creates realistic schedules, evaluates progress, prioritizes key steps, and adjusts plans based on input.
• Adaptability – Adapts to changing business needs, recovers quickly from setbacks, and is open to new ways of working.
• Results Oriented – Strong sense of urgency, focuses on efficient methods, and adjusts schedules to achieve goals without sacrificing quality.
• Customer Oriented – Demonstrates concern for satisfying customers, responds quickly and effectively, and presents a cheerful, positive manner.
• Personal Development – Takes responsibility for learning, acquires technical and professional skills, and embraces growth opportunities.

Formal

Education:

High School diploma or GED.

Experience:

1–2 years in a related role.

• Knowledge of computers and proficiency in Microsoft Systems (Excel, Word, Outlook).
• Detail oriented and problem‑solving skills.
• Ability to understand written material and communicate orally and in writing with employees and customers.

• Software systems – Fresh service Ticketing Software, Docu Sign, Texada.
• Dealership or DMV experience with titles and registrations.

Entry level

Full‑time

Information Technology

Machinery Manufacturing

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER