Call Center Sales Representative

Overview

Call Center Sales Representative role at Historic Tours of America.

On‑site position in St Augustine, FL. Responsible for managing a large number of inbound sales and customer service calls promptly for tours and attractions located across the United States. Provide a high‑energy sales pitch, sell tickets and take reservations while communicating accurate information. Ensure the customer knows what they would miss by not taking our tour.

• Competitive pay: $15 per hour + commission
• Paid training: $17 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

• Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
• Extend courtesy and hospitality in full measure to every guest.
• Provide information and build the customer's interest in the services and products offered by the company.
• Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up‑sell

• High degrees of self‑motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
• Have demonstrable customer service and sales skills
• Ability to accurately type 40 to 45 words per minute
• Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
• A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.

• High school graduate or equivalent preferred.
• 6 months or more experience in a call center environment or customer service experience is preferred

• Must pass pre‑employment background check and substance abuse testing
• Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.

Entry level

Full‑time