Inside Sales Advisor - Parts

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Primary Job Role

• Maintains company standards in housekeeping and contamination control.
• Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.
• Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
• Assists customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
• Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.
• Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.

Essential Job Competencies

• Safety – fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills – Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources.
• Communication – Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
• Adaptability – Adapts to changing business needs, conditions, and work responsibilities.
• Stress Management – Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation.
• Interpersonal Skill – Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support.
• Takes Initiative – Takes appropriate action to resolve issues without requiring direction.
• Customer Oriented – Demonstrates concern for satisfying external and/or internal customers.
• Results Oriented – Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
• Credibility – Demonstrated concern to be responsible, reliable, and trustworthy.

Education And Experience

• Formal
  
  Education:
  
  High School diploma or GED
• Experience:
  
  1-2 years
• Not Required But Highly Desired Criteria:
  Proficient in computer use, Microsoft Office, Dealer software, English language, phone and email etiquette, Warehouse operations experience.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER