Veterinary Customer Solutions Specialist

Veterinary Customer Solutions Specialist

Join Our Journey: Joining Movora is more than just a career choice; it's an opportunity to be part of a pioneering team that’s leading the way in veterinary health. Every connection we establish and each impact we create contributes to the greater goal. At Movora, your role goes beyond just a job title; you become an integral part of a movement that truly makes a difference – benefiting you, our team, the wider community, and pets across the globe.

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions. With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary Med Tech for many years to come. Together, our team focuses on pet health and mobility as a single resource for industry‑leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets’ lives.

Movora is looking to add Veterinary Customer Solutions Specialist to our team. These Representatives will be the first line of support for veterinarians, veterinary surgeons, and their patients.

Foster customer loyalty through high‑quality interactions with our customers, including Veterinarians and their staff, over the phone and/or through email regarding Movora products and services.

• Promptly answer all inbound customer calls, determine customer’s needs, and provide solutions for a high‑level customer experience. Work as a team to ensure phone coverage.
• Manage inbound orders based on the customer’s needs.
• Build sustainable relationships of trust through open and interactive communication in a timely fashion.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Maintain customer records by updating account information.
• Accurately enter sales.
• Maintain open lines of communication with sales team to efficiently service customers.
• Utilize Movora’s ERP system to accurately find products and shipping information to ensure accuracy for customer orders.

• High School diploma or equivalent.
• Minimum of two years (2) of experience in a customer service position.
• Minimum of one year of experience in the veterinary field.
• Strong phone contact handling skills and active listening.
• Customer focused with strong client‑facing and verbal/written communication skills.
• Problem‑solving and analysis with the ability to remain calm under pressure.
• Ability to gain a thorough knowledge and understanding of the company and products offered.
• Time management – intermediate to advanced troubleshooting/multi‑tasking skills.
• Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data.

• Customer Service – able to personally provide a high level of interactive service to the target customer base/market, building relationships and acting as an internal company advocate.
• Team Orientation & Interpersonal – highly motivated team‑player with the ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication – able to effectively express oneself verbally in a diplomatic, empathetic and tactful manner.
• Analytical Problem‑Solving and Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short‑term and long‑term impact.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing a professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Adaptability to Change – flexible and supportive, reacting swiftly to and being able to positively and proactively assimilate change in a rapid growth environment.
• Systems & Software – proficient knowledge of…