Front Desk, Customer Service​/HelpDesk

Front Desk Associate

As a Front Desk Associate, you will work independently and without direct supervision, providing excellent customer service, communication, and time‑management. You will greet residents, guests, and service providers, check them in/out, and manage emergency response and access‑control procedures.

Independent front‑desk operations—including customer interaction, security system monitoring, and record maintenance.

• Demonstrate excellent customer service, communication, and time‑management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations promptly and efficiently.
• Control access to the building.
• Maintain daily log, records, and forms.
• Resolve and follow up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• May perform other duties assigned by the on‑site property manager.
• Follow safety procedures and maintain a safe work environment.
• Other duties as required.

• High school diploma or equivalency preferred.
• College‑level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information‑system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by spoken and written word.
• Navigate the property/building as required to meet job functions.
• Complete all required forms.
• Work extended hours and weekends based on project requirements.
• Respond to emergencies promptly.

Tuesday through Saturday; 10:00 am – 6:00 pm.

As a full‑time associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, and vision; time‑off benefits; paid holidays; and a 401(k) with company match. Occasional travel may be required for training and company functions.

$18.00 – $20.00 per hour.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Entry level

Full‑time

Administrative