Customer Service Representative

Position: Customer Service Representative

Location: St. Augustine, FL

Job :142

# of Openings:1

Wilson Heating & Air Conditioning is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.

• Provide friendly, professional support to existing customers via inbound and outbound phone calls
• Schedule service and maintenance appointments efficiently and accurately
• Follow up with customers to ensure appointments are completed and their needs are met
• Document interactions in company systems with attention to detail
• Collaborate with internal departments to ensure excellent service delivery
• Help maintain a positive and productive work environment

• Friendly, dependable, and professional phone presence
• Great communication and conversation skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience is a plus

• Competitive hourly pay
• Paid training and ongoing development
• Medical, Dental, Vision, and Life Insurance
• Paid time off (vacation, holidays, and sick days)
• Short-Term Disability
• Performance-based rewards and incentives

Join a company that values people, purpose, and performance. Come grow with us!

Wilson Heating & Air Conditioning is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.