Technical Training Instructor

Main Duties & Responsibilities

Primary Job Role Perform instructor led courses for Regional Dealer Learning Center, Ring Power employees and Ring Power customers.

Develop and update training material on technical and industry specific subject matter.

Attain and update all training credentials required by Caterpillar to maintain status as qualification for technical instructor.

Ensure viable work space within classroom, electric and engine labs. Update, maintain and repair assets relating to instructor lead courses when necessary.

Attend specific training courses or complete certifications and curriculum as required to deliver course content as an instructor.

Travel regionally to deliver or attend instructor led training and conferences. Voluntarily participate in customer overseas training requests.

Update and maintain training records for Regional Dealer Learning Center, Ring Power participants and customers in EDGE and CAT DCP.

At the request of the technical coordinator, assist field personnel on diagnostic issues whenever possible.

Performs other duties as assigned.

Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Essential Job Competencies Job Specific

Skills:

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Essential Job Competencies Communication:
Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Essential Job Competencies Interpersonal Skill:
Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escal…

Essential Job Competencies Facilitating / Presenting:
Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.

Essential Job Competencies Planning and Organizing:
Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Essential Job Competencies Innovative:
Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster, or less expensive ways to do things. Thinks in terms of desired outcomes, not just reactive, quick solutions. Energized by any challenge that stands in the way. Remains agile and adapts in a high degree of ambiguity.

Essential Job Competencies Customer Oriented:
Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Essential Job Competencies Credibility:
Demonstrated concern to be…