Portfolio Rent Collection & Support Specialist

Portfolio Rent Collection & Support Specialist at Dream Live Prosper Communities
.

Join us to be central to our portfolio’s financial health. Drive timely rent collection, manage delinquencies, support resident communication, and partner with onsite teams to keep operations smooth. Detail‑driven, people‑savvy, and motivated by impact.

• Location:
  
  Remote (Headquarters in St Augustine, FL & Bethlehem, PA)
• Compensation: $50,000‑$55,000 annually with bonus potential
• Position:
  Full‑time

• Appfolio experience (preferred)
• 1–3 years of experience in property management workflows
• Professional interpersonal and communication skills
• Quantitative and problem‑solving skills
• Strong accounting skills (preferred)
• Knowledge of landlord‑tenant laws and eviction procedures
• Strong organization, attention to detail, and follow‑through
• Ability to work independently and support multiple teams

• Handle sensitive conversations about late payments professionally
• Audit ledger accuracy and report inconsistencies
• Partner with legal teams to ensure filings and court documents are timely
• Assist onsite teams with rental application processing
• Maintain confidentiality and accuracy of resident financial information
• Recommend improvements to rent collection processes and portfolio financial systems
• Process and verify financial adjustments, refunds, and credits
• Support eviction processes, preparing documentation and tracking case status
• Coordinate with onsite community managers and leasing teams for accurate rent posting
• Communicate with residents via phone, email, and written notices regarding payment reminders and policy expectations
• Maintain up‑to‑date delinquency reports and update portfolio and asset managers
• Track rent payments, late fees, payment arrangements, and outstanding balances
• Manage monthly rent collection for all properties within the multifamily portfolio

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, volunteer time off, well‑being programs, company events, self‑improvement/productivity tools, and the sense of making a difference.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at  Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.