Public Safety Telecommunicator II Trainee

If you are hired as a Public Safety Telecommunicator (PST) and meet the following criteria, you are eligible for a one-time signing incentive upon successful completion of initial probation:

• Possess a valid Florida State Certification in Public Safety Telecommunications ($2000)
• Possess a valid PST State Certificate and completed one (1) year PST non‑probationary experience with an Emergency Management agency in the State of Florida ($4000)
• Possess a valid PST State Certificate and completed two (2) years PST non‑probationary experience with an Emergency Management agency in the State of Florida ($6000)

* This incentive will be subject to supplemental tax as required by IRS guidelines.

This is a trainee‑level classification in which employees are expected to successfully complete call‑taker training and radio training. Upon successful completion of call‑taker training and radio training, the employee will be transferred to PST II pay grade. If PST II Trainee does not successfully complete radio training within the initial probation period, the trainee will be terminated from employment or may be allowed to transfer to a PST I position, if one is available.

The Public Safety Telecommunicator (PST) II Trainee is a highly responsible civilian position which performs a tactical function. This position is required to receive emergency (911) and non‑emergency calls for law enforcement, enter data into a computer while questioning callers for information and determine the nature, validity and disposition of calls. This position also requires a PST to utilize computer generated messages, operate a variety of communications equipment including mapping system and telephones, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, and will access, retrieve and relay relevant situational information to other public safety.

Agencies. This position is required to receive and dispatch emergency (911) and non‑emergency calls for law enforcement, operate a variety of communications equipment including radio systems and telephones, perform dispatch activities utilizing computer‑aided dispatch (CAD) system, dispatch and monitor deputies and other designated personnel during emergencies and normal operations, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, access, retrieve, and transmit vehicular or personal information to field units, and relay relevant situational information to other public safety agencies.

• High School Diploma or Equivalency
• Valid Florida Driver’s License
• Basic knowledge of Microsoft Office
• Basic knowledge of general office equipment
• Limited Access FCIC/NCIC able to become certified
• Must be able to become Florida PST Certified
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.
• Employees must be able to work either shift, including weekends and holidays

• Answer both emergency (911) and non‑emergency calls for service; accurately evaluate and take appropriate action
• Distinguish between emergency/non‑emergency calls, effectively prioritize calls for service
• Enter calls and process information using a computer‑aided‑dispatch (CAD) system to include formats, commands, radio and case disposition codes
• Condense large amounts of information into readable and sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing
• Perform several activities simultaneously while maintaining rapid and accurate decisions
• Quickly and accurately recognize letters, numbers, addresses, names and license numbers received by radio, by telephone, or on a computer monitor
• Monitor and respond to text messages received on 911 or on our administrative line
• Monitor public access to COMM Center, respond to and/or report unusual or suspicious activity
• Notify appropriate agency/personnel of incidents of concern
• Operate digital mapping system…