Front Office Representative

Front Office Representative – Healthcare Outcomes Performance Co. (HOPCo)

Location: St. Augustine, FL – 207

Employment Type: Full-Time

Seniority Level: Entry Level

Job Function: Administrative

Industries: Hospitals and Health Care

Southeast Orthopedic Specialists, part of HOPCo, has been a trusted leader in orthopedic medicine since 2001. We provide five-star care every day and strive to shape the future of medicine through industry-leading services and a commitment to excellence.

• Welcome patients, manage check‑in, and notify providers of arrivals.
• Collect accurate demographics, insurance information, and required authorizations or referrals.
• Handle patient payments, co‑pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits, escalating complex cases as needed.
• Schedule and update patient appointments, follow‑ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Communicate clearly to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front‑office environment.

• High school diploma or GED; additional healthcare or administrative training preferred.
• Minimum 1 year of patient registration/front‑office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred (optional).

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• Paid time off, holidays, and appreciation events

Submit your application today and join a team that values excellence, teamwork, and career growth.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.