Front Office Representative

Front Office Representative

Full‑time position located in St. Augustine, FL. Join the #1 orthopedic team in Northeast Florida – Southeast Orthopedic Specialists – a leader in orthopedic medicine since 2001.

• Full‑time
• Location:
  
  St. Augustine, FL –207
• Salary: $20.19–$26.35 per hour

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events

• Welcome and check in patients; notify providers of arrivals.
• Collect accurate demographics, insurance, and required authorizations/referrals.
• Handle patient payments, co‑pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits; escalating complex cases as needed.
• Schedule and update patient appointments, follow‑ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Provide clear communication to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front office environment.

• High school diploma or GED required; additional healthcare/administrative training preferred.
• Minimum 1 year of patient registration or front‑office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred (optional).

Equal Opportunity Employer – we are required to notify all applicants of their rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Submit your application today and join a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!