Turndown Attendant

Join to apply for the Turndown Attendant role at Kessler Collection

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests, and cleaning rooms as needed.

• Must be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Review turndown list and stock caddie to ensure all supplies, linen, and amenities are available.
• Turndown each assigned room according to established standards.
• Handle items for “Lost and Found” according to the standards.
• Keep all hallways, public areas, and closets clean, neat, swept, and vacuumed.
• Prepare housekeeping cleaning cart for the next day’s use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Deliver guest requests in a timely manner.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, 20 pounds frequently, and/or 10 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Effective communication, both verbal and written, with all levels of employees and guests.
• Listening, understanding, and clarifying concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems, including anticipation, prevention, identification, and solution, as necessary.
• Apply complex information and data from various sources to meet objectives.
• Cross-train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Maintain a warm and friendly demeanor at all times.
• Perform other duties as requested by management.