Housekeeping Supervisor

Overview

Job Summary

Responsible for assisting in the supervision, labor and cost controls of the Housekeeping Department. Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Supervisors and associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associate must pass the appropriate security clearance, per company policy. Experience in similar capacities: lodging, housing, housekeeping, hospitals, care facilities, supervision of staff, ability to do basic math is preferred.

The essential function of the Housekeeping Supervisor is to assist in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of friendliness and service of the Housekeeping staff. Ensure Guest rooms and all public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA, enforced and communicated by the General Manager.

Must be able to perform major life activities:
Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.
• Ability to understand and follow oral and written instructions.

Required Knowledge,

Skills and Abilities

Knowledge in:

• Inspection of rooms and cleanliness standards as well as minutes per room as defined by the brand standard.
• Assist in supervising and managing staff techniques.
• Thorough knowledge of materials, supplies and equipment used in the housekeeping department.
• Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills:

• Follow and manage using LBA procedures and policies.
• Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
• Basic computer skills/experience: pull reports break out house, check house inventory.
• Will be asked to develop management skills: will assist with interviewing, training, coaching, motivating, counseling, discipline and termination process. Final decisions in all of these areas will be made by the General Manager.
• Payroll: assist ability to input payroll and maintain weekly reports.
• Maintain guest privacy.

Abilities:

• Comply with all standards.
• Be able to multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods.
• Assist guest with issues; being professional and maintaining hospitable caring attitude.
• Establish and maintain effective working relationships with associates and other department managers.
• Must be able to learn/use computer systems necessary to perform daily tasks to include:
  Quore, Hotel Effectiveness.