Area IT Support Specialist

Area IT Support Specialist

Join to apply for the Area IT Support Specialist role at Charter Schools USA

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA’s mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students, equipping them with real‑world readiness, and preparing them for college or a career after graduation.

With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

To join a team of people with the mission:
Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As an Area IT Support Specialist, you will be maintaining & supporting system availability of critical and non‑essential school systems.

You will support IT needs of assigned regional schools as determined by the State IT team and provide superior customer support to school administration, teachers, parents & students per support structure established by the State IT Team.

• Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.
• Monitor support requests to determine larger‑scale issues.
• Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
• Provide daily assistance within assigned regional area for end‑user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking.
• Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the educational environment.
• Escalate support requests & issues as needed to State IT Escalation Team.
• Maintain disaster recovery and prevention procedures.
• Maintain and implement IT‑related documentation, SOPs, and best practice procedures.
• Be a technology liaison for schools, clients and vendors.
• Participate in the training programs offered to increase the individual's skill and proficiency related to the assignments.
• Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team.
• Ensure adherence to best practice safety procedures.
• Review & stay current on developments, literature and technical sources of information related to the job.
• Follow federal and state laws, as well as company policies.

• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company’s goals and strategic priorities.
• Works and interacts with staff and relates to individuals at all levels of the organization; as unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
• Ability to organize and manage multiple priorities.
• Consistently shows punctuality, follows instructions, and solicits feedback to improve performance.
• Strong customer orientation.
• Excellent interpersonal skills between all constituents: courteous, professional and helpful; demonstrates poise, tact and diplomacy.
• Demonstrates excellent oral, written, and active listening skills; positive and professional phone etiquette.
• Strong teamwork and collaboration.
• Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.
• Proactive, takes initiative and thinks creatively.
• Drives projects to completion; insists on the highest level of quality.

• Relevant technical certifications such as A+, Azure…