IT Service Delivery Administrator Job Saint Augustine area,Florida USA,IT/Tech

Overview

Location: Orlando, FL (Southeast Region – Travel Required Statewide)
Job Type: Full-Time

Company: Apex Southeast
Reports To
:
Regional Director
Compensation: $60,00- $70, 000
Benefits: Medical, dental, and vision coverage; competitive PTO and sick leave; paid holidays; 401(k) with company match

Job Description – Entry-Level IT Technician (Central Florida – Orlando)

Mission of the Role:

The Entry-Level IT Technician plays a critical role in supporting Apex’s growing Florida footprint by delivering reliable, responsive, and customer-focused technical support across multiple locations.

This individual will ensure end users are equipped with properly functioning hardware, software, and network connectivity, enabling seamless business operations. The role requires flexibility, statewide travel, and a strong service mindset to support dynamic and rapidly growing field operations.

Responsibilities and

Experience:

Job responsibilities include:

Provide on-site and remote technical support to end users across multiple Florida locations
Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
Support basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and structured cabling
Document technical issues, resolutions, and service activities accurately within ticketing systems
Travel throughout Florida as required to support acquisitions, new site launches, and ongoing operational needs
Deliver professional, timely, and customer-centric service aligned with Apex standards
Assist with basic system maintenance and IT infrastructure support initiatives

Requisite experiences include:

Prior IT support, help desk, or technical support experience required
Experience using ticketing systems and remote support tools
Working knowledge of Windows operating systems and common business software applications
Familiarity with computer hardware, peripherals, and foundational networking concepts
Strong troubleshooting, problem-solving, and communication skills
Ability to work independently in the field while collaborating effectively with a broader IT team

Requirements:

Ability and willingness to travel throughout Florida (valid driver’s license and reliable transportation required)
Flexibility to support multiple sites in a dynamic, fast-paced environment
Physical capability to lift and move IT equipment as necessary
Willingness to continuously learn and adapt to new technologies

Preferred (Not Required)

Industry-recognized IT certifications (CompTIA A+, Network+, or similar)