ERP Manager In Office

ERP Strategy and Leadership
-Own the full lifecycle of Microsoft Dynamics 365 ERP implementations, including planning, execution, testing, deployment, and post-go-live support. Define and maintain the ERP roadmap in alignment with business goals and IT strategy. Lead cross-functional steering committees and working groups to prioritize ERP initiatives and ensure stakeholder alignment.

Team Management & Development - Manage and mentor a team of Business Systems Analysts responsible for day-to-day ERP support, issue resolution, and user training. Establish clear roles, responsibilities, and performance metrics for the ERP support team. Foster a culture of continuous learning and professional development within the team.

Operational Excellence - Oversee ERP system configuration, data integrity, and security protocols. Develop and enforce change management processes, including documentation, testing, and approval workflows. Ensure timely resolution of ERP-related incidents and service requests, maintaining high levels of user satisfaction.

Business Partnership & Process Improvement - Collaborate with business units to understand requirements and translate them into ERP solutions. Identify opportunities to streamline business processes through automation, integration, and system enhancements. Serve as a trusted advisor to business leaders on ERP capabilities and limitations.

Reporting & Analytics - Partner with BI and Data teams to ensure ERP data is accessible and actionable for reporting and analytics. Monitor system performance and usage metrics to identify trends and improvement areas. Provide regular updates to senior leadership on ERP health, roadmap progress, and business impact.

Performs other duties as assigned.

Essential Job Competencies

Managing Change:
Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Adaptability:
Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things.

Takes Initiative:
Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Make difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Analytical:
Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compare alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root causes. Generates a range of creative solutions, choosing the most appropriate option.

Planning and Organizing:
Creates realistic schedules and follow them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others’ input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjust plans based on input.

Strategic:
Understands relevant…