Marine Service Operations & PSSR Manager

Primary Job Role

Provides leadership and direction for Marine Product Support Sales Representatives and Marine Service Operations personnel within the assigned territory. Directly manages departmental operations and exercises authority over hiring recommendations, performance management, employee development, disciplinary actions, workforce planning, and employee relations matters in accordance with company policies and applicable laws.

Develops and executes strategic business plans to strengthen customer relationships, expand market share, and grow parts and service revenue within assigned accounts, industries, and territories. Establishes sales objectives, evaluates performance against business goals, and implements corrective actions to achieve organizational objectives.

Directs the development and administration of annual operating and sales budgets for the territory's parts and service operations. Monitors financial performance, allocates resources, and exercises independent judgment to ensure profitability, operational efficiency, and achievement of company objectives.

Oversees the efficient utilization of facilities, equipment, inventory, and personnel resources to support business goals. Analyzes operational and financial data, including revenue, expenses, productivity metrics, and accounts receivable, and implements process improvements to enhance operational performance and profitability.

Serves as the primary liaison with Caterpillar representatives and key business partners, evaluating commercial initiatives and determining the most effective use of available programs, resources, and opportunities to support organizational growth and customer satisfaction.

Collaborates with executive leadership, including the Vice President of Service Operations & Product Support, to establish strategic objectives, evaluate business performance, and develop operational plans. Provides recommendations and exercises independent judgment regarding organizational priorities, resource allocation, and business initiatives.

Leads continuous improvement efforts within the territory by identifying operational challenges, evaluating alternative solutions, and implementing business strategies that enhance productivity, customer experience, employee performance, and overall financial results.

Ensures compliance with company policies, safety standards, manufacturer requirements, and applicable regulatory obligations while maintaining accountability for the overall performance and results of the assigned business function.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific

Skills:

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication:
Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Results Oriented:
Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Takes Initiative:
Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Strategic:
Understands relevant industry and market trends. Develops and…