Restaurant Manager

Join to apply for the Restaurant Manager role at Legacy Restaurant Group - Jacksonville
.

About Us

36 Granada is a multi‑concept hospitality venue in the heart of St. Augustine, home to The French Pantry
, Little Miss Ha
, Cache Cache
, and La Petite Kitchen
. We are deeply committed to true hospitality—genuine, personalized, and rooted in exceptional service. Our space offers a blend of refined dining, craft cocktail artistry, Old World wine curation, and immersive guest experiences.

Position Overview

The Front of House Manager is a service‑first leader, responsible for executing and upholding the highest standards of hospitality across all outlets. This is a hands‑on, floor‑focused position for someone who thrives on guest interaction, mentorship, and team collaboration. While delegation and task oversight are expected, this is not a desk‑bound or administrative role—presence, leadership, and engagement on the floor are paramount.

Guest Experience & Service Standards

• Lead by example with a continuous presence on the dining room floor during service
• Conduct proactive table touches and foster meaningful guest connections
• Ensure all service steps and standards are consistently executed (e.g., pre‑marking, coursing, wine service, etc.)
• Uphold and coach hospitality principles that go beyond technical service—genuine warmth, professionalism, and attentiveness

Team Leadership & Development

• Train, mentor, and coach servers and support staff to uphold our elevated service expectations
• Provide in‑the‑moment feedback and positive reinforcement to develop team consistency and confidence
• Help manage daily pre‑service meetings, ensuring clear communication of goals and standards

Bar & Beverage Support

• Support the bar lead in managing cocktail inventory, cost controls, and bar team performance
• Ensure all bartenders are executing cocktails to spec and delivering on our premium beverage program
• Maintain an understanding of our wine and cocktail programs to engage with guests and support the team

Outlet Coordination

• Assist in overseeing service across all concepts, including:
  • The French Pantry – Brasserie‑style dining with an Old World wine program
  • Little Miss Ha – Vietnamese‑inspired dining
  • Cache Cache – Lounge and event space with craft cocktails and private events
  • La Petite Kitchen – Cooking classes and intimate private dinners
• Work collaboratively with fellow managers to ensure seamless operations across concepts
• Provide hospitality support during special events and private dinners when needed

Administrative & Operational Duties

• Assist with scheduling, shift planning, and service coverage
• Contribute to daily opening and closing procedures, cash handling, and shift reporting
• Maintain communication with BOH to ensure smooth pacing and service execution

• Minimum 2–3 years of FOH management experience in upscale casual or fine dining
• Highly present and engaged on the floor—this is not a back‑office role
• A natural leader with a guest‑first mindset and strong sense of urgency
• Excellent communication and interpersonal skills with staff and guests
• Knowledge of service etiquette, coursing, and classic table‑side practices
• Familiarity with cocktail and wine programs (Old World wine knowledge a plus)
• Ability to collaborate and lead within a multi‑concept environment
• High personal standards for professionalism, cleanliness, and hospitality

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance