Room Service Server

Apply for the Room Service Server role at Kessler Collection
.

Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s art, music, and cultural influences are deliberately approachable, creating a redefined Bohemian luxury experience.

The Room Service Server is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner.

• Attend to guests with friendliness and professionalism.
• Prepare the station in anticipation of the day’s business, stocking work areas with china, glassware, linen, coffee pots, and napkins.
• Set‑up and deliver all VIP amenities and all food and beverage orders in accordance with established guidelines and Highgate Standards.
• Answer the telephone according to standards and operate the P.O.S system.
• Deliver orders and breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation guidelines.
• Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
• Replenish and prepare amenities as needed.
• Call all guests before delivery of order.
• Have thorough knowledge of menus and current specials and up‑sell items to guests.
• Perform opening and closing procedures and side‑work duties according to station rotation assignment, checklist, and hotel policies.
• Perform cashiering functions, close checks, and prepare end‑of‑shift paperwork.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and report communications to the immediate shift supervisor.
• Handle all cash handling responsibilities in accordance with Highgate policies and procedures.
• Know the organization of the Restaurant(s), lounge, and Room Service and the functions of each job position.
• Serve guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Communicate guest needs to the proper department and handle complaints appropriately.
• Ensure overall guest satisfaction.

• Communicate effectively, both verbally and written, with all levels of employees and guests.
• Listen, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, wearing proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems proactively, anticipating, preventing, identifying, and solving them as necessary.
• Apply complex information and data from various sources to meet objectives.
• Cross‑train in other hotel‑related areas and maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management and maintain a friendly and warm demeanor at all times.
• High School diploma or equivalent; experience in a hotel or related field preferred.

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Management and Manufacturing