Fresh Manager

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We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

Leads and manages Fresh department (Produce & Floral, Meat & Seafood, Deli & Bakery) operations and associates to execute company best practices to maximize sales and profitability. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean, compliant and consistent operating conditions.

Provides courteous and prompt service. Identifies talent and develops associates through proper training. This is a working manager position that requires balance of physical labor, delegation, team building and leadership, planning, and administrative work.

• Overall Customer Satisfaction OSAT (Fresh) – Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
• On Shelf Availability – Ensures all processes are followed to allow customers to purchase their needs.
• Production Planning Compliance % – Positions the department for strong sales by providing good information into the system to extract the best data out of the system.

Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of their team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.

Manages in‑stock conditions, inventory, shrink, and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance.

Delegates authority, responsibility and accountability to department managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation. Communicates departments’ progress, financial results, recommendations and training enhancements. Uses initiative, ingenuity, creativity and good judgment to act on opportunities and issues as they occur within the store location.

Teaches, coaches and advises department managers on sound decision‑making principles and application in daily operations. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store operations are consistent with all aspects of federal, state and company health, safety, and sanitation codes.

Supports the hiring and training execution in the fresh departments. Ensures that recruiting, interviewing and hiring the best‑qualified applicants through pro‑active and consistent recruitment techniques, within company established compensation guidelines. Responsible and supports ensuring new associates receive proper onboarding and complete new hire training as outlined by training best practices. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same.

Ensures adherence to all state and federal employment laws and company policies and procedures.