Cake Decorator

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Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Summary

Job Purpose

Produces high quality decorated items and baked goods according to the company’s standard product offerings. Decorates cakes, pastries, cupcakes, cookies and other bakery items. Assists in the daily operations in the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Essential Responsibilities

Percent Of Responsibilities

Responsibility % Of Time

SERVICE:40%

• Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value.
• Offers product samples, answers product questions and offers customers assistance in finding or suggesting products.
• Ensures customer requests and special orders are fulfilled.
• Maintain an efficient and organized method of receiving and processing customer orders.
• Decorates merchandise per customer request ensuring satisfaction with all products.
• Uses decoration kits and freehand decorating skills to prepare a number of quality baked goods.

FINANCIAL:40%

• Completes daily and weekly tasks (communications, online training, etc.). Process/bake merchandise according to production guidelines; proof products to ensure quality assurance.
• Review product quality for “sell by” dates and take necessary action.
• Check production schedule to determine variety and quantity of goods to bake.
• Receive and unload delivery truck and store products in designated area.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
• Reviews/inspects products for quality and freshness and takes appropriate action with those items.
• Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.

LEADERSHIP:10%

• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
• Guides and empowers the team to meet or exceed the goals.
• Adheres to all local, state, and federal laws, and company guidelines.

COMPLIANCE/SAFETY:10%

• Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
• Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
• Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
• Ensures equipment is in good repair; reports and assists with remediation (e.g., lock out/tag out of equipment) of safety hazards within the department.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Preferred Education

Required Education Course of Study

Preferred

Preferred Education Course of Study

High School / GED

Language Requirements

Language(s) Required Language(s) Preferred

English Spanish

Relevant Experience

Relevant Experience Supervisory Experience

0
-3 yrs minimum

Knowledge, Skills & Abilities Required

• Must be 18 years of age
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational and…