Team Lead Retail- St. Augustine

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This range is provided by Goodwill Industries of North Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.75/hr - $15.75/hr

135 Epic Blvd.
St. Augustine, FL 32086

At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self‑esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non‑profit affiliates of what is now Goodwill Industries International.

Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

Goodwill Industries of North Florida is currently seeking a Team Lead for our retail stores. The Retail Team Lead is responsible for assisting the Store Manager and Assistant Store Manager in the store’s daily operation and achievement of sales results. Under the direction of the Store and Assistant Manager, you will help manage the processing of donated goods and ensure the staff is trained and that good customer/donor relations are demonstrated by example and maintained by setting high standards of customer service.

• Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system.
• Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
• Ensures proper accounting for all store revenue.
• Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
• Under the guidance of the Store Manager and/or Assistant Manager assists with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures, and promotes a safe, productive work environment.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise, and thanking the customer.
• Assists customers with shopping needs.
• Must be able to interact professionally with others in a fast‑paced retail environment.
• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing.
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
• Reports known or suspected security and/or theft problems to the Store Manager or other members of management.
• Processes donated goods as outlined according to standard operation procedures.
• Examines shoes, electrical, and mechanical merchandise and other non‑clothing items to determine appropriateness for sales floor, in accordance with established standards.
• Must be able to handle customer or donor complaints in the absence of the Assistant or Store Manager.
• Will bring all policy violations and employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle.

• Minimum of 2 years prior retail experience preferred.
• High School or Equivalent.

• Excellent communication and customer service skills.
• Must be able to promote and ultimately be responsible for…