Customer Service Representative

Customer Service Rep  Gordon T15:26:14-05:00

Bema Incorporated, a recognized leading supplier to the packaging industry; is looking for an experienced Customer Service Representative with a proven track record in supporting a fast‑paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.

This position is based in St. Charles, Illinois.

Salary Range: $50-$65K/year

• Process customer orders, returns, or exchanges accurately.
• Respond to customer inquiries via phone, email, chat, or in person.
• Handle billing inquiries and process payments, as required.
• Work with warehouse and prepress personnel for order accuracy and timely shipment.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage backorder/out of stock items.
• Follow up on order status with customer.
• Track orders and packaging slips.
• Prepare bill of ladings, warehouse shipment labels and billings each day.
• Work with transportation companies to provide customer pickup and delivery dates.
• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.
• Maintain a high level of product knowledge and stay updated on industry changes.

Education, Experience and Licensing Requirements:

• MUST have at least 2 years of customer service experience in a manufacturing environment.
• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV – A PLUS.
• MUST be proficient in Microsoft Word, Excel, and Outlook.
• MUST have excellent communication skills and phone skills.
• MUST be highly organized.
• Experience processing digitally printed label, cartons or flexible packaging is A PLUS.
• Direct experience supporting customers that purchase pouches, laminated films and extruded films is A PLUS.

Salary for this position is based on, among other things, a candidate’s experience and qualifications. Galloway Consolidated Holdings, parent company of Bema Incorporated, offers a competitive compensation package including salary, bonus plan, 401K and comprehensive health and life insurance options.

Equal Opportunity Employer

Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.

Interested in a career with us? Apply today by submitting your resume below!