Senior Loan Administrator

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position also offers discretionary short‑term incentives in the form of bonus, incentives, and/or commission. Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401(k) plan with company match.

Incentives and benefits are subject to eligibility requirements.

Primary liaison between supporting departments within the Bank (Central Loan Processing, Loan Documentation, Collateral Services, Compliance, Treasury Management, and Deposit Operations). Responsible for day‑to‑day support to the lending team: coordinating loan closing, organizing customer files, monitoring financial documents, and supporting all lending initiatives. Generates new business through cross‑selling activities with existing commercial clients to Wealth Management, Insurance, Mortgage, and Retail. Performs record‑keeping functions including payment processing and balancing.

Acts as first point of contact with loan customers and maintains a high level of customer service. A Senior Loan Administrator trains new commercial Loan Administrators and provides guidance to other Loan Coordinators.

• Assists loan officers by preparing documents such as sending notices, preparing past‑due correspondence, ordering credit bureau reports and appraisals, and preparing customer correspondence.
• Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Processing.
• Maintains a strong knowledge of the Bank’s loan policy.
• Works independently handling accounts of larger size and complexity and/or larger volume of accounts.
• Maintains customer’s credit file in an orderly and accurate manner while in their possession. Forwards new loans and updated documentation to Post Closing to be archived on Director. Reviews files for appropriate documents and follows up on exceptions.
• Effectively communicates and works with In‑House Legal Counsel and Outside Legal Counsel to gather due‑diligence items to ensure closing deadlines are met efficiently.
• Greets customers and prospective customers, directing them to the appropriate personnel.
• Interacts verbally and in writing with clients to collect data, documents, and assist with various general customer‑service requests (payments, advance requests, wire requests, amortization schedules, address changes, account history). Assists customers with questions, balance information, payments, line‑of‑credit advances, payoff quotes, and tax‑reporting calculations on a continuous basis.
• Effectively plans for upcoming workflow and maintains very organized paper and electronic files.
• Processes annual renewals, new loan requests and loan modifications independently and maintains pace with month‑end, quarter‑end and year‑end volume levels.
• Obtains all pre‑closing documentation requirements: payoff requests, title work, flood search / letter, appraisals, entity documents, Certificate of Beneficial Ownership, corporate searches, UCC searches, insurance, surveys, environmental reports, credit reports for new loans, renewals and modifications.
• Reviews loan documents prior to closing to ensure no changes were made without approval per policy.
• Monitors and assists in clearing exception items.
• Provides back‑up support for other Loan Administrators during vacations and other high‑volume periods.
• Retrieves information requested for credit ratings and loan confirmations.
• Prints, reviews and distributes a variety of management reports.
• Completes required training associated with the job function.

• Bachelor’s Degree preferred
• 5+ years of experience working with commercial loans required
• Prior knowledge and understanding of commercial real‑estate and commercial industrial loans required.

• Effectively and proficiently use all required/necessary software applications (Word, Excel, Outlook, Jack…