Surgery Scheduler - Orthopaedics​/Podiatry

Surgery Scheduler - Orthopaedics/Podiatry

Base pay range: $16.30/hr - $24.50/hr

• Greet patients friendly on phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff.
• Verify patient personal and insurance information and coordinate pre‑op testing per insurance.
• Single point‑of‑contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre‑op lab and other testing before procedures if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill‑in for co‑workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

• Medical terminology, verbal and written.
• CPT and ICD‑9 coding.
• Referral process experience.
• Ability to learn new computer programs.
• Professional conduct towards customers, physicians, and co‑workers.
• Multitask and prioritize skills.
• Time management skills.
• High school diploma or GED.
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.