Medical Receptionist- St. Charles

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Medical Receptionist – St. Charles – Multi Specialty

• Full-Time, 40 hours
• Hours:
  
  Varied;
  As early as 7:30 am and as late at 6:30 pm, typically 1 Saturday rotation per month 7:45 am–12:15 pm. Travel as needed.
• Location:
  
  St. Charles
• Base pay range: $15.00–21.00 per hour, additional compensation may be available through shift differentials, bonuses, and other incentives.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met.

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• As directed, conveys information to patients and/or visitors.
• Assists or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patient for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and, as directed, prints out physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedule lab or radiology testing.
• Pulls patient charts, files information correctly in patient charts, and maintains filing system.
• Prepares charts to clinic and/or Practice specifications.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate; identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

• Preferable: one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm (strongly preferred).
• High school diploma or GED.
• Service Orientation:
  Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization:
  Able to provide order and structure to daily processes and work environment.
• Verbal Communication:
  Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking:
  Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability:
  Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work:
  Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency:
  Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

Not Applicable

Full-time

Health Care Provider

Hospitals and Health Care

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