Care Technician-St Charles Care Center

Immediate Care Technician – St Charles Immediate Care Center (Days)

Location:

Northwestern Medicine Delnor Hospital – Immediate Care Center, St. Charles.

Salary range: $20.25 – $26.33 per hour.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Well‑Being Fund per year ($125 part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The schedule is three 12‑hour shifts per week, 7:30 a.m. – 8 p.m., with every other weekend and rotating holidays required.

The Immediate Care Technician supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean, and safe patient care areas; promoting patient satisfaction through professional and friendly interactions; safeguarding patient confidentiality.

• Assure efficient patient flow through the site:
  • Escort patient to exam room, identify patient with two identifiers, and prepare patient for examination.
  • Obtain accurate vital signs per organization standards.
  • Document reason for visit and update/confirm allergies, smoking history, and pharmacy information.
  • Promptly inform the MD/APP of any significant change in vital signs or acute symptoms.
  • Anticipate and set up equipment or supplies needed for visits.
  • Clean and prepare exam room for the next patient.
  • Respond to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
  • Assist with referrals, transfers, and discharge processes.
• Assist MD/APP with medical and surgical procedures in accordance with established protocols such as:
  • Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or CLIA‑waived testing, wound care, splinting, as directed by MD/APP.
  • Call‑in or electronically send prescriptions as directed by the MD/APP.
• Provide high‑quality care by:
  • Preparing and stocking exam rooms in the treatment area following established protocols for disinfecting and sterilizing equipment and instruments.
  • Participating in environmental safety rounds.
  • Maintaining vaccine/medication inventory.
  • Ensuring medication cabinets are locked appropriately.
  • Monitoring and maintaining equipment and instruments according to clinic guidelines.
  • Assisting in ordering supplies and correctly disposing of all expired items.
  • Adhering to office opening and closing procedures.
• Function as an integral part of the patient care team and promote patient satisfaction by interacting with patients in a professional, friendly manner:
  • Interact in a professional, cooperative manner with other practice staff.
  • Accept and perform delegated responsibilities in a positive manner.
  • Offer assistance to others.
  • Attend and participate in staff meetings.
  • Communicate appropriately and effectively with patients and the patient care team (in the office and on the phone).
• Perform delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
• May perform other duties as assigned.

• High school diploma or GED equivalent.
• Written proof of meeting eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA). Accepted documentation:
  • New MA graduates within 6 months from date of graduation must submit: a letter from the school or a letter from the certifying body.
  • Non‑Certified MAs or new graduates past 6 months must submit a letter from the certifying body.
• Within first six months of employment, complete one of the following certifications after up to two test attempts:
  • Certified Medical Assistant (CMA) through AAMA
  • Registered Medical Assistant (RMA) through AMT
  • National Certified Medical Assistant (NCMA) through NCCT
  • Certified Clinical Medical Assistant (CCMA) through NHA
  • Nationally Registered Certified Medical Assistant (NRCMA)…