Medical Clinic Operations Manager; NP, Bilingual English and Spanish

Tri City Health Partnership (TCHP), the only completely free medical and dental clinic in Kane County, Illinois, provides high-quality care to uninsured residents in an environment of mutual respect. We are a small nonprofit with a big mission and a deep commitment to equitable access, prevention, and patient-centered care.

We are seeking a dynamic and professional health care clinician leader to serve as the Medical Clinic Operations Manager, leading the clinical operations at Tri City Health Partnership. This role supervises a small, mission-driven clinical support team and works closely with a large and dedicated volunteer provider base. Scope of practice, title and compensation will be commensurate with licensure, experience and clinic needs.

The ideal candidate brings:

• A passion for patient care,
• Strong leadership skills,
• Exceptional communication skills, including high proficiency in Spanish, spoken and written, as the majority of the patients served are primarily Spanish-speaking
• Excellent organizational skills, and
• Effective people skills.

Role Overview

In this position, you will play a pivotal role in making a positive impact on the lives of people we serve. You will be a key member of our leadership team, co-leading the medical clinic with our Clinical Care Manager, and reporting to the Executive Director, with close partnership from the Medical Director.

This role is well-suited for a clinician leader who enjoys wearing multiple hats, values mission-driven work, and thrives in a collaborative, resource-conscious nonprofit environment. The position offers meaningful autonomy, direct access to organizational leadership and the opportunity to shape systems and programs that directly impact patient care.

As the Medical Clinic Operations Manager, you ll be responsible for working with our staff and volunteer providers to ensure the overall delivery of high-quality care to our patients. You ll also oversee the day-to-day operations of the medical clinic, including the onsite pharmacy (note: TCHP does not keep narcotics in our onsite pharmacy), ensure compliance with all state and federal regulations, and train and manage staff and volunteers.

You will also engage in community outreach efforts to recruit new volunteers and patients. You will never be alone in your efforts. The Clinical Care Manager will be a close partner in clinic operations, and you will have support from clinic leadership and staff.

Why People Choose TCHP:

It s all about the people the patients we serve, the communities we live and work in, the people we can help. TCHP is a small nonprofit with a big mission. People who thrive at TCHP are motivated by impact, collaboration, and the opportunity to make a tangible difference in patients lives. Our team values flexibility, shared leadership, and the ability to see work translate directly into improved care and access for the community.

While our resources are more limited than large healthcare systems, the work is deeply meaningful and the relationships, trust, and autonomy that come with it are often what keep people here.

Core Responsibilities:

• With the Clinical Care Manager, build teamwork with Medical Director, Executive Director and Board of Directors to ensure the efficient management of the clinic and clinic operations.
• Supervise all clinical and pharmacy logistics and administration operations.
• Lead and supervise the medical clinic front desk team, including preparing annual goals and reviews and salary recommendations.
• Ensure compliance with all federal, state, and local laws and regulations, including HIPAA, clinical, laboratory, and pharmacy compliance.
• Lead data collection efforts to ensure reliable and up-to-date statistics on clinic operations and outcomes.
• Lead the medical clinic volunteer recruitment, engagement, and staffing efforts, collaborating with the Medical Director, Volunteer Coordinator, Executive Director and the Resource Development Manager.
• With the Clinical Care Manager, build and implement health education, screening, vaccination and other programs for current patient population and community members.
• Periodically throughout the year, attend Board meetings to report on clinical progress, programs and management wins and challenges.
• Partner with the Executive Director on budgeting, reporting and outcome measurement planning.
• Oversee coordination of emergency equipment repair and follow through with the Office Manager.
• Represent the medical clinic in community outreach events as needed.
• Assist with volunteer recognition efforts for the clinic.
• Provide back-up and coverage for the Clinical Care Manager.
• Other duties as assigned.

Additional Responsibilities for NP Candidates:

• Provide some direct patient care, as needed and within scope of practice.
• Review diagnostic tests and laboratory results and recommend follow-up actions.

Key Areas of Responsibility (What Your Day-to-Day Will Include):

Every day will look a little different, but the Medical Clinic Operations Manager s work generally…