Food & Beverage Supervisor

Food & Beverage Supervisor - Full Time at Q Center

Location:

St Charles, IL – Salary: $60,000.00–$70,000.00 (position posted 2 days ago)

The F&B Supervisor is responsible for supervising team members, directing service in dining areas, coffee breaks, banquets, and retail outlets, including set‑up, service, and break‑down. They assign duties during shifts, ensuring tasks are completed accurately and on schedule. The role works closely with event planning, culinary departments, and management to ensure quality service and guest satisfaction, while assisting with training, motivating, and coaching staff and monitoring expenses to control labor costs.

The schedule varies, covering days, afternoons, evenings, and weekends. Starting rate: $22.00 per hour.

• Paid time off
• 401(k) with employer match
• Holiday pay
• Medical, dental and vision insurance with wellness credits
• Employee assistance program
• Basic life and AD&D
• Disability benefits
• Employee meals

• High school diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.
• Demonstrated knowledge of food preparation, bar terminology and wine service.
• Basic computer skills required.
• BAPSS and Food Handler certifications or equivalent required.

• Flexible and long hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Maintain an attentive, friendly, helpful and courteous attitude toward guests and associates.
• Promote open lines of communication with managers, associates and other departments.
• Monitor and supervise daily operations of the department and associates.
• Identify opportunities to improve department objectives and standard operating procedures and make recommendations.
• Conduct departmental training and meetings to develop associate morale and skills.
• Prepare knowledge‑based documents for training and development of associates.
• Motivate, coach and counsel all department personnel according to Q Center policy.
• Ensure training and compliance of all associates on standard operating procedures, Q Center policies, technical tasks and risk management are achieved.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Ensure associates are informed timely and appropriately of any business changes.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain clean, organized work areas.
• Ensure overall associate and guest satisfaction and safety are achieved.
• Perform other related duties as assigned.

• Check in/out, train and monitor performance of any temporary associates when scheduled.
• Check staffing levels and adjust according to business demand.
• Maintain confidentiality of information.
• Ensure food quality and monitor food temperatures.
• Handle guest concerns or special requests by obtaining information and communicating to management when necessary.
• Hold pre‑shift meetings daily to communicate shift information.
• Inspect sanitation of all function space and storage areas.
• Train all front‑of‑house Food and Beverage associates.
• Assist with counseling of all front‑of‑house Food and Beverage associates.
• Complete necessary paperwork as assigned.
• Ensure overall guest satisfaction.
• Maintain both BAPSS and Food Safety certifications.
• Maintain inventory of all Dining Room supplies and requisition as needed.
• Check that stations and tables are set to standards.
• Ensure quality control of all menus and labels.
• Ensure that tables are cleared and sanitized promptly.
• Ensure communication with oncoming shift supervisor.
• Supervise all Dining Room…