Food & Beverage Supervisor

Job Summary

Q Center is looking for a Full Time Food & Beverage Supervisor to join our team! The F&B supervisor is responsible for supervising team members, directing and overseeing the service in the dining areas, coffee breaks, banquets, and retail outlets, including set‑up, service and break down. They will be responsible for assignment of duties during their shifts and ensure they are completed in an accurate and timely manner.

They may be scheduled to work in any of these locations. They will work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction at each location. They are also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

The schedule for this position varies, and will include days, afternoons, evenings, and weekends.

Starting rate for this position is $22.00/hour.

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.
• Demonstrated knowledge of food preparation, bar terminology and wine service.
• Basic computer skills required.
• BASSET and Food Handler certifications or equivalent required.

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Monitor and supervise the daily operations of department and associates.
• Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Prepare knowledge‑based documents for training and development of associates.
• Motivate, coach and counsel all department personnel according to Q Center Policy.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Ensure associates are informed timely and appropriately of any business changes.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain clean, organized work areas.
• Ensure overall associate and guest satisfaction and safety is achieved.
• Perform other related duties as assigned.

• ALL:
• Responsible for checking in/out, training and monitoring performance of any temporary associates when scheduled.
• Check staffing levels and adjust according to business demand.
• Must maintain confidentiality of information.
• Ensure food quality and monitor food temperatures.
• Handle guest concerns or special requests by obtaining information and communicating to management when necessary.
• Hold pre‑shift meetings daily to communicate information regarding shift which may include group information, reminders on policies, Associate Recognition, shift assignments, side‑work duties and other pertinent information provided by the Food and Beverage Manager.
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and…