Social Services Coordinator

Join to apply for the Social Services Coordinator role at The Salvation Army USA Central Territory.

Location:

Tri-City/St. Charles Corps

Reports to:

Corps Officers
FLSA Category:
Non-Exempt
Status Type: RFT
Pay Grade: 203
Pay Range: $16.50 – $19.80

Interviews and assists people who come to the Corps requesting emergency and/or temporary financial assistance. Provides assessment to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program.

• Direct Client Services
  • Interviews people requesting assistance, to assess their needs. Obtains background information from clients and makes assessments.
  • Grants material assistance based upon need and as part of a total service plan. Verifies eligibility. Documents income, expenses, and family size.
  • Distributes in-kind or financial aid according to Emergency Assistance Program Policies & Procedures Manual (clothing, food, household furnishings, vouchers for rent/utilities, etc.).
  • Distributes utility assistance, according to established existing program policies (e.g., EFSP).
  • Distributes seasonal Christmas assistance, according to the Corps Seasonal Assistance Program Policy & Procedures (Christmas baskets, toy distribution, Adopt-A-Family, etc.).
  • Makes referrals based upon need and as part of the total service plan. Makes specific arrangements for clients to apply for additional resources, when appropriate. Refers individuals/families to: other area agencies/services, other corps services (i.e., Head Start, etc.), other Salvation Army services for longer term help (i.e., Salvation Army Evangeline Booth Lodge, Family & Community Services, Harbor Light Center, etc.).
• Community Relations
  • Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers.
  • Attends appropriate social service provider network meetings (i.e., pantry network).
  • Distributes Emergency Assistance Program Intake Policy to agencies, churches, and schools, and interprets policies and services as needed.
  • Attends emergency service workshops sponsored by various agencies.
  • Represents The Salvation Army in community organizations (e.g., Lazarus House, United Way) and/or civic meetings, expanding our influence.
• Administration
  • Maintains and processes proper documentation for all FEMA expenditures.
  • Ensures that client records and data management systems (SIMS, TSAMM) are accurately maintained, according to procedure.
  • Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.
  • Assists in preparing reports and grant proposals to secure funding.
  • Assists in program budget development and maintains financial accountability through regular monitoring of expenses.
  • Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.
  • Performs other duties, as assigned by the Corps Officers.
• Reporting Relationships
  • Regularly attends consultation with the assigned City Mission Regional Social Work Manager.
  • Engages in regularly scheduled group case consultation.
  • Complies with the Divisional Caseworker Certification Program.
• Supervision of community volunteers on specific service projects (e.g., preparation of Christmas baskets, organization of food pantry, etc.), under general supervision of the Corps Officers.

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals. A 30, 60, and 90-day performance review will be conducted.

• Bachelor’s degree in a human service area required with a BSW preferred. Associate degree + 4 years of relevant experience considered to meet requirement.
• Participation in continued training and educational programming to enhance job competencies and meet certification requirement.
• Additional training (AS/AA or BA/BS social work, sociology, or human services) preferred.
• A background in a computer-based work environment helpful.
• Bilingual (Spanish/English); ability to communicate fluently in Spanish and English required.

• Cultural sensitivity with an interest in providing direct services to people of various ethnic, racial, religious, and social backgrounds.
• Friendly with excellent communication (verbal and written) and interpersonal skills, using diplomacy and good judgment.
• A love for and desire to serve others through the mission of The Salvation Army, especially disenfranchised individuals, families, and the local community.
• Integrity with the ability to work with confidential material.
• Relationship skills (heart of helping).
• Problem solving skills including assessment,…