Social Service Coordinator Job Saint Charles area,Illinois USA,Non-Profit & Social Impact

Social Services Coordinator

The Social Services Coordinator will oversee social services at The Salvation Army Tri-City Corps, including, but not limited to, food pantry operations, emergency assistance services, and seasonal programs. They will assess clients' immediate and future needs, provide eligible material or financial support, and connect individuals and families with appropriate community resources to promote stability and self-sufficiency.

Essential Duties and Responsibilities:

Oversee daily food pantry operations, including stocking, inventory, food distribution, receiving deliveries, and maintaining a clean, organized pantry.

Ensure food pantry operations comply with Northern Illinois Food Bank and FDA guidelines.

Work with the Volunteer Coordinator to train and support food pantry volunteers in distribution procedures and client service.

Assess individuals and families requesting emergency or temporary assistance; verify eligibility and document household income, expenses, family size, and needs.

Provide food, clothing, household items, rent or utility vouchers, seasonal assistance, and other material or financial support in accordance with program policies and available resources.

Develop service plans and connect clients with appropriate community agencies, corps programs, and Salvation Army services for additional or longer-term support.

Assist with fresh-food distributions, food drives, Thanksgiving food baskets, Christmas assistance, toy distribution, and Adopt-A-Family

Maintain a professional, welcoming environment and positive public relations with clients, volunteers, donors, community partners, and the public.

Community Relations:

Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers.

Attends appropriate social service provider network meetings (i.e., pantry network).

Distributes Emergency Assistance Program Intake Policy to agencies, churches, and schools, and interprets policies and services as needed.

Attend emergency service workshops sponsored by various agencies.

Represent The Salvation Army in community organizations (e.g., Lazarus House, United Way) and/or civic meetings, expanding our influence.

Administration:

Maintains and processes proper documentation for all FEMA expenditures.

Ensure that client records and data management systems (SIMS, TSAMM) are accurately maintained, according to procedure.

Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.

Assist in preparing reports and grant proposals to secure funding.

Assist in program budget development and maintain financial accountability through regular monitoring of expenses.

Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.

Performs other duties, as assigned by the Corps Administrators.

Reporting Relationships:

Regularly attend consultation with the assigned City Mission Regional Social Work Manager.

Engage in regularly scheduled group case consultation.

Comply with the Divisional Caseworker Certification Program.

In some circumstances, he/she may provide supervision of community volunteers on specific service projects (i.e., preparation of Christmas baskets, organization of food pantry, etc.).

Under the general supervision of the Corps Administrators, who collaborate with the Divisional Social Services to ensure that best practices are occurring in the worker's intervention with clients.

Substantial freedom is given to the Corps Administrators to plan, schedule, and carry out responsibilities within established policies and guidelines by the Division. Any additional duties or responsibilities agreed to outside of the role of Social Services Coordinator are directly supervised by the Corps Administrators or their assignee.

This individual also relates to and interacts with a wide range of contacts, both within and outside The Salvation Army. In these contacts, they act as a representative of the Army and its mission.

Performance Measurements:

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

Education/

Experience:

High school diploma or equivalent required. Associate degree in human services, social…