Customer Quality Supervisor; Automotive Electronics Ford

Nidec Mobility America Corporation (NMOA) is seeking an energetic and focused Customer Quality Supervisor for its St. Charles, IL operations. As a world leader in sensing and control technology, NMOA develops automotive electronic products for leading OEMs, including Ford.

The Customer Quality Supervisor leads a small team of Quality Engineers and technicians, serves as the primary liaison for customer quality issues, and drives quality standards, product inspection/testing, and continuous improvement initiatives to support Ford.

• Customer Liaison
  :
  Act as the primary contact for customer inquiries and concerns related to product quality (Ford). Prepare and approve customer response letters and reports.
• Team Leadership
  :
  Supervise, coach, and counsel Customer Quality Engineer team members including planning, setting performance goals, assigning tasks, and facilitating problem‑solving using established methodologies such as 8D.
• Issue Containment & Resolution
  :
  Serve as the first responder to quality issues on the production floor or from customer reports and develop containment plans to prevent the flow of defective products to customers.
• Root Cause Analysis (RCA):
  Lead cross‑functional teams in root cause analysis for internal and external quality issues; ensure effective corrective and preventive actions (CAPA) are implemented and documented.
• Quality System Compliance
  :
  Maintain a strong working knowledge of IATF
  16949 and ISO
  9001/IATF
  16949 automotive quality standards and customer‑specific requirements (CSRs).
• Product Quality Monitoring
  :
  Track and analyze quality data from internal inspections, audits, and customer feedback; present quality metrics, reports, and trends to management.
• Establish quality and reliability standards by incorporating product and customer requirements with production operators, technicians, and engineers.
• Ensure testing procedures meet customer requirements.
• Establish and sustain standards for disposition of finished products by developing evaluation tests, methods, and procedures.
• Process Improvement
  :
  Identify opportunities for process improvement, recommend and implement cost‑effective error‑proofing strategies, and execute initiatives to improve overall quality.
• Documentation & Audits
  :
  Create and maintain Product Quality Documentation System (quality manuals and procedures); support internal and external audits to ensure readiness and compliance.
• Prepare product and process quality reports; communicate results and trends to cross‑functional teams.
• Launch Readiness Support
  :
  Support product launch readiness assessments and ensure new programs comply with all quality requirements.
• Supplier Collaboration
  :
  Work with supplier quality and engineering teams to resolve issues related to incoming materials.
• Maintain professional and technical knowledge through workshops, publications, and professional society participation.
• Support and implement the ISO
  14001 Environmental Policy as it pertains to work activities.
• Provide quality support for new product launch activities.

• Bachelor’s degree in Engineering, Quality Management, or a related technical field is highly preferred; high school degree or equivalent required.

• 3+ years’ experience in a quality leadership supervisory role within a manufacturing environment, supporting Ford.

• Automotive industry experience (highly preferred)
• Strong working knowledge of IATF
  16949
• Knowledge of core quality tools: APQP, PPAP, FMEA, SPC, and MSA
• Proficiency with measurement equipment and interpreting technical documents such as blueprints and GD&T
• Knowledge of IPC 610, AECQ 100, AECQ 200, and electronics testing standards
• Experience with problem‑solving methodologies such as 8D
• Working knowledge of AIAG requirements and core tools; experience with plating, plastic molding, metal stamping or welding desirable
• Analytical thinking and use of various problem‑solving techniques including pareto charts, cause and effect, histograms, and Ishikawa diagrams
• Knowledge of soldering, electronic components, and PCB assembly
• Familiarity with corrective action programs, DOE, and other SPC tools
• Strong analytical and data‑driven problem‑solving skills
• High attention to detail and accuracy
• Excellent written and verbal communication with internal and external customers
• Quality engineering or manufacturing engineering experience in an automated mass‑production environment

2+ Quality Engineers

Automotive, quality, IATF
16949, SPC, IPC, corrective action, warranty, DOE, engineering, soldering, PCB assembly, components, electronics, AIAG

Up to 15%

This position is not open to recruiters.