Assistant Residential Community Manager - St. Charles, IL

Join our vibrant team in St. Charles, IL, as an Assistant Residential Community Manager. If you are passionate about creating a welcoming community, you will play a key role in supporting daily operations, assisting with leasing, building strong resident relationships, and coordinating maintenance to ensure every resident enjoys a positive living experience.

The pay range for this position is $22 to $26/hr pay is commensurate with experience, plus commissions and quarterly bonus eligibility.

Benefits we offer:

• Competitive Compensation
• Quarterly Bonus Eligibility
• Commission for new and renewal leases
• Medical, Dental and Vision Insurance
• Life, Critical Illness and Accident Insurance
• An HSA and an FSA
• Wellness Program
• Short-term disability insurance
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long Term Disability Benefit
• Paid Vacation and PTO
• Thirteen (13) paid holidays
• Paid time off for your birthday and your work anniversary
• Paid maternity leave
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team building company outings
• Continuing Employee Education and Development
• Opportunity to Advance in your Career

• Assist the Community Manager with the day-to-day operations of the residential community.
• Support leasing activities, including showing units, processing applications, and preparing lease agreements
• Demonstrated initiative, strong organizational skills, and attention to detail
• Respond promptly and professionally to resident inquiries and concerns.
• Coordinate maintenance requests and follow up to ensure timely resolution.
• Coordinate resident move-ins and move-outs, including furniture delivery and pick up
• Help enforce community policies and procedures to maintain a safe and pleasant environment
• Assist with rent collection, account management, and the issuance of 5-day notices
• Maintain accurate records and prepare reports as needed
• Support community events and resident engagement initiatives.
• Comply with industry legal requirements related to all Fair Housing laws
• Perform other tasks as assigned by the Community Manager and the Vice President of Operations

• At least three years of experience in a fast-paced residential community
• Knowledge of effective marketing, sales and closing techniques
• Experience with Yardi Voyager, Microsoft Office, and CRM systems
• Availability to work Tuesday through Saturday.

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages its residential communities. We are committed to our residents by maintaining high-quality standards and providing more than a rental apartment, but also a genuine sense of community and exemplary customer service. We strive to meet or exceed expectations through well-maintained properties, desirable locations, and responsive service. Our culture emphasizes providing TLC to residents while also supporting ongoing training and professional development for our team.

We also want team members to feel that TLC is a safe space where they can express ideas and share suggestions to help us continue evolving into a better employer that best suits their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state, and local equal employment opportunity laws.