Parts Specialist

Parts Specialist

Join to apply for the Parts Specialist role at O'Reilly Auto Parts
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$15.00 - $20.00 per hour. Additional compensation may include annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities in the absence of executive or store manager. Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted schedules, seek approval for changes, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming alarms, and securing delivery vehicles.
• Other duties as assigned.

Required

• Strong communication skills
• Ability to obtain RSS Certification

Desired

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
  
  Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.

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