Safety & Security Manager

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Q Center is looking for a Safety & Security Manager to join our team!

The Safety & Security Manager is responsible for coordinating, supervising and directing all aspects of Safety & Security operations. This position will develop safety and security strategies, implement security procedures, and coordinate the daily shift operations of Protective Services personnel. The Protective Services Manager will oversee and coordinate the safety and security program for guests, associates and property. This position is on-site, with a typical schedule from 2:00pm - 11:30pm and can include weekends, generally a 45‑hour workweek.

Starting rate for this position is $65,000/year.

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits

• At least 3 years of progressive supervisory experience in a hospitality or related field.
• Bachelor’s degree in Criminal Justice or related field preferred.
• Proficiency with Windows Word, PowerPoint, Excel and Outlook required.
• American Society for Industrial Security membership preferred.
• Certified in CPR and AED or the ability to become certified.
• Knowledge of electronic security systems, closed circuit television systems, investigations, theft and fraud prevention, proprietary information protection, emergency and disaster planning, terrorism, general management techniques, campus security techniques, hospitality industry safety techniques, and contemporary legal and liability issues.

• Long and flexible hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently.
• Must be able to climb stairs, descend stairs and run.
• Must be able to stand for long periods of time.
• On occasion must be able to physically deter individuals who pose a threat to guest and/or associates.

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Oversee and manage the daily operations in security and other departments as business requires. Supervise personnel, including temporary workers, by motivating, training, coaching and counseling all associates, communicating job expectations and appraising their performance.
• Motivate, coach, and counsel all department personnel according to Q Center Policy.
• Ensure the training of associates on Standard Operating Procedures, technical job tasks, and necessary certifications is achieved.
• Interview candidates for open protective services positions and follow standards for hiring approval.
• Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
• Organize and conduct department meetings both on a daily and monthly basis to train and develop associate morale and skills. Conduct ongoing training of department supervisors and associates to maintain standards of service.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
• Define and implement department objectives and standard operating procedures.
• Manage budget, forecast, expense, records, and contracts.
• Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
• Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
• Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
• Conduct…