Experienced Automotive Service Advisor M-F

Diehl Auto Repair

Location: St. Charles, IL
Schedule: Monday-Friday, No Weekends
Pay Rate: $52,000-$60,000 annually
Pay Type: Base Salary + Monthly Bonus
Earning Potential: $72,000-$80,000 annually

Diehl Auto Repair is seeking an experienced Automotive Service Advisor in St. Charles, IL, with expected annual earnings of $72,000-$80,000. This Monday-Friday opportunity offers no weekends, company-paid medical insurance after 90 days, paid NAPA training, and advancement opportunities. As a growing NAPA Gold Auto Care Center with four locations and a fifth opening soon, Diehl Auto Repair offers a busy, team-oriented environment with modern technology and consistent workflow.

• Welcome customers and provide professional service throughout the repair process
• Listen to customer concerns and accurately document vehicle symptoms
• Write repair orders and prepare repair estimates
• Recommend maintenance and repair services based on technician findings
• Order parts and coordinate workflow between customers and technicians
• Keep customers informed about vehicle status and repair progress
• Answer incoming calls and schedule service appointments
• Build long-term customer relationships through clear, consistent communication

• 2+ years of Automotive Service Advisor experience required
• Experience writing repair orders and estimates
• Parts ordering experience
• Strong customer service and communication skills
• Computer proficiency and comfort communicating by phone, email, and text
• Strong organizational skills and ability to coordinate customer and shop workflow
• Ability to work collaboratively and adapt to a busy shop environment
• Base salary of $52,000-$60,000 annually
• Monthly performance bonus opportunities
• Expected annual earnings of $72,000-$80,000
• Company-paid medical insurance with 100% of the employee premium covered after 90 days
• Dental and vision insurance
• IRA with 3% company match
• 8-13 days of paid time off based on experience
• Paid holidays
• Company-provided uniforms
• Paid NAPA training
• Team outings

Diehl Auto Repair combines a busy, consistent workflow with technology designed to support an efficient customer experience. Service Advisors work with experienced technicians and use Tekmetric Shop Management System, Tekmetric Digital Vehicle Inspections, Kukui CRM, RSOT Coaching, and NAPA Gold Auto Care processes. With four successful locations and a fifth opening soon, the company offers opportunities for employees who want to continue developing their automotive careers.

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.