Loan Servicing Client Representative

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Full Time Saint Charles, MO, US

Summary: Performs loan service functions associated with pending and existing loans by performing the following duties. This position is based at our St. Charles location.

Benefits
:
Includes Medical, Vision, Dental, Wellness, EAP, and Life insurance, 401K plan + match, FSA and HSA, 11 holidays, Student Loan Repayment program, adoption assistance, pet insurance, Pre-paid Legal, Identity Theft, and many more.

Duties and Responsibilities
include the following. Other duties may be assigned.

• Handles all incoming calls related to loan servicing issues by utilizing information in the loan service system and/or by reviewing information in the loan file folder.*
• Assists all clients with inquiries and/or accepts payments from clients.*
• Process all credit disclosures, save to file, log, and mail to client. *
• Prepares automatic debit forms as requested on existing clients and properly sets up ACH/ transfer functions on loan. *
• Processes and balances all loan payments and payoffs including charge off payments, payment adjustment or reversals, loan advances, incoming and outgoing wires, credit card payments, and fee account entries daily.*
• Accurately quotes payoffs with fees for recording and prepayment penalties as applicable. *
• Ensures all transactions are posted accurately.*
• Assist loan officers with delinquent payment collection and client follow-up
• Reviews daily reports of transactions, transfers, notices being sent, unpostable items, reconcile and balancing loan control general ledger daily with loan department and accounting.*
• Reconcile fees collected for processing in shared DDA with loan department and accounting.*
• Processes and balances all loan advances & wires including, but not limited to, construction loans, home equities, and warehouse draws.*
• Monitors and requests all loan accounts for evidence of insurance as required, including hazard, liability, PMI, and flood insurance.*
• Follows through with insurance agency or clients to secure adequate insurance including processing force-placed insurance when required.*
• Pays escrowed insurance for hazard, flood, PMI, as required.*
• Process annual escrow analysis and statement production.*
• Monitors and updates the insurance and real estate taxes expiration dates and escrow information on the system.*
• Complete lookup of all tax receipts by June of each year and index paid receipts to the loan file. Any delinquent taxes are tracked on a spreadsheet and shared with loan officer(s)/ senior management. *
• Properly log client inquiries, payoff requests, releases.*
• Pull paid loan histories with supporting documentation to be released and index to the file. *
• Prepares and/or records the release of documentation and sends appropriate documents to title company, recorder, borrower, loan officer as applicable.*
• Boxes and tracks all paid-in-full files using established processes and prepares files for shipment to permanent storage.*
• Quotes payoffs as requested and logs in clients inquiry log.*
• Completes all third party verification requests, credit bureau corrections (through E-Oscar), and logs in client inquiry log.*
• Pull credit bureaus as requested by loan officers and logs in credit bureau’s log.*
• Sends appropriate early disclosures when applicable.*
• Sorts and distributes all incoming mail and interoffice envelops to appropriate department personnel for processing.*
• Processes file maintenance transactions and required corrections, including address change requests as needed.*
• Reviews and works various IBE reports daily and accurately.*
• Tracks and files bank’s…