Patient Access Representative - St. Charles, MO

Patient Access Representative - St. Charles, MO

Join the highest-rated healthcare team at Total Access Urgent Care. The Patient Access Representative will be the first and last point of contact for patients, ensuring a fast, friendly, and affordable experience.

• First impression:
  Greet patients warmly and professionally.
• Efficient check‑in:
  Guide patients through intake with clarity and patience.
• Last impression:
  Thank patients, leaving confidence and satisfaction.
• Compassionate presence:
  Remain calm under pressure, empathetic, and responsive to concerns.

• Welcome and check in 30–60 patients per day in a high‑volume, fast‑paced clinic.
• Accurately enter patient information into the electronic medical records system.
• Verify insurance coverage using online tools and EMR systems.
• Clearly explain co‑pays, deductibles, and coverage in a friendly, easy‑to‑understand manner.
• Collect co‑pays and explain visit costs with professionalism.
• Maintain sensitive conversations with tact and professionalism.
• Answer incoming calls and assist with patient questions or follow‑up.
• Collaborate closely with clinical staff to ensure smooth patient flow.

• High school diploma or equivalent.
• At least 18 years old.
• Valid driver’s license and reliable transportation.
• Available to work 12‑hour shifts (no overnight), with alternating weekends and holidays.
• Comfortable working in a fast‑paced, team‑driven environment.
• Strong communication and problem‑solving skills, with customer service focus.
• Commitment to core values:
  Kindness, Impact, Teamwork, Efficiency, and Integrity.

• Competitive pay: $17–$18/hour.
• Full‑time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays.
• Local locations:
  Work most shifts at the closest 10 TAUC locations.
• Growth path with performance‑based raises and promotions.
• Health insurance:
  Medical, dental, vision, life, and short‑term.
• 401(k) retirement plan with employer match.
• Paid time off (PTO).
• Free urgent care for you, spouse, and children at all TAUC locations.
• Employee assistance program (EAP).
• Discounts:
  Amazon Prime reimbursement or Sam’s, Costco, or BJ’s membership; online ticket deals.

• Clinical exposure:
  Learn medical terminology, EMR systems, and insurance processes.
• Skill building:
  Customer service, problem solving, and multitasking.
• Team culture:
  Supportive team that celebrates success and values your contribution.

We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.

Join the best team in healthcare. Apply today.